Survey says… 95% of our clients rate our service level as good or excellent!
Oh, and 98% say they would recommend our company to friends and business associates.
Service after the sale is the bedrock of our organization.
We strive to deliver reliable AV, Security, and Drive-Thru support in Kansas City that exceeds our customer’s expectations. You’ve invested significant resources in your technology system, and we are committed to keep it operating as efficiently and effectively as possible. We know it is critical that your communications, collaboration, branding, and security are operational at all times.
A service program that fits your very specific needs.
Our service and support programs are designed so that we can tailor-make a program that fits your very specific needs, be it a custom plan, scheduled blocks of time, or scheduled maintenance at regular intervals.
We will design the program to address such needs as equipment to be maintained, frequency and duration of maintenance, on-site service support, response time, remote monitoring and troubleshooting, training, and technology assessments.
We offer a broad range of support services and programs designed to meet the specific needs of each facility we service.
Our highly trained staff can service all types of A/V, security, and communication systems, regardless of the size, complexity, or system manufacturer. We are proud to provide you with a single source for your security and A/V needs.
How it works
Before we even begin your installation, we will want to discuss three key items.
What is the best way to maintain your system? Do we need to establish a scheduled maintenance plan? Do we need to be able to monitor or troubleshoot your system remotely? What are the Mission Critical components of your system and what is the best plan for maintenance?
Given that technology is always evolving, some of our clients prefer to pay a monthly fee for equipment and in 3-5 years upgrade their technology. Others prefer to buy their equipment upfront. We will want to discuss what is the best financing option for you.
Who will be the key users of your system? What is the optimal training plan for your organization?
- Custom Maintenance Plans
- Drive-thru Intercom Maintenance Plans
- HaaS (Hardware as a Service)
- Help Desk
- Monitoring Services for Fire and Alarm
- Preventative Maintenance Plans
- Field Service
- Remote Monitoring and Troubleshooting
- Scheduled Maintenance Plans
- System Health Analytics
- Training for employees
We earn customers for life.
The Sound Products team goes the extra mile to take care of us. It is much appreciated.
- Joel Johnson, Silgan Dispensing
We needed to find a company for drive-thru and sound systems that actually cared about each of our restaurants and would do whatever they could to help. We have used Sound Products for several years now and have not been disappointed! They are quite responsive and helpful, one call takes care of it!
- Jim Linenberger – Director of Operations for JRI Management, a Freddy’s franchise group
The Sound Products team was very knowledgeable and very responsive. The install team was excellent - did a great job working in an occupied building. They were courteous, organized, and very neat.
- Guenther Dziuvenis, Johnson Controls
We had some really exciting and challenging technology goals, in terms of digital signage, room conference capabilities and our audio/visual throughout the building. We needed a partner who could work within our aggressive timeline and who had the technical proficiency and expertise. Sound Products, who we had worked with on several projects before this, was able to thoroughly complete a really large and complicated project within a very brief timeline.
- Mary O’Connor, Executive Vice President, Country Club Bank
Sound Products is a Midwest audio/visual and security commercial systems integrator. We develop, design, install, and service professional systems for organizations including businesses, government, hospitals, educational facilities, campuses, churches, senior living complexes, restaurants, quick service restaurants, retail complexes, sports venues and correctional facilities.