Practice A Better Phone Side Manner.

Today, the practice of medicine requires as much customer care as health care. Doctors have more patients, paperwork and pressure than ever before, but patients still want to be treated like an individual, not an insurance ID number. Your phone can help you answer the call for a more personalized practice. Docs–On–Hold is an On–Hold Message Marketing service developed exclusively for today's busy medical practice to help give doctors a warm and caring phone side manner. Your patients will feel much better before they even come to the office. Providing them with helpful practice and health information with Docs–On–Hold messages is one of the easiest procedures you can perform to improve the health of your practice.

Get the facts, STAT.


The benefits of On–Hold Messaging have been examined more intensely than patients in a clinical trial. The definitive diagnosis by all kinds of specialists: it really works!

The clinical signs: Prolific hang–ups, severe frustration, anemic satisfaction.

  • Consumers spend over 200 hours a year on hold
  • If 10 callers per hour are put on hold, that's 20,000 chances to make a healthy connection
  • 70% of callers are placed on hold
  • 88% of callers prefer professionally produced, customized on-hold messages to radio or silence and will listen to what your message says
  • 60% of callers abandon the call when they hear silence
  • 35% of callers hang up and NEVER call back

The proven cure: On–Hold Message Marketing

  • On–Hold Message Marketing keeps callers on the line for up to 3 minutes
  • Callers stay On Hold 130% longer
  • Callers prefer information to music or generic on–hold messages by 88%
  • Reduces caller abandonment by 40%
  • Caller requests for services or products increase 16.2%
  • Sound Products Headquarters
  • 1365 N. Winchester Road
  • Olathe, KS 66061
  • Toll Free: 800-466-3666
  • Lenexa: 913-599-3666
  • Topeka: 785-228-9669
  • Wichita: 316-941-3800